How do I use your Web Chat?

Modified on Mon, 23 Mar, 2020 at 3:16 PM

If you'd like to chat with us online, simply click on the blue speech bubble icon in the bottom right hand corner of our website ( ) or web store ( )

You will then be presented with the chat window:

Before a member of the chat team can deal with your enquiry, we will need to ask you a few questions to ascertain your identity. This will enable us to deal with your enquiry as quickly as possible. Simply respond to the questions asked by the automated W&P Chat Bot, starting with your full name.

Once all of the questions have been answered, a member of the chat team will be notified and will respond to you as quickly as possible. Please note that during busy times it may take us several minutes to respond.

Once the chat has been completed and closed, a copy of the chat's transcript will be automatically sent to the email address you provided.  

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