Website FAQ's

How do I change my password?
On the login page of underneath the password box, click the 'forgotten your password?' link and create a new password.
Mon, 23 Mar, 2020 at 2:54 PM
The website isn't working / keeps logging me out
There has been a change recently to how secure cookies are handled in major browsers. However it seems to be the case that if you have logged in to certain ...
Thu, 7 May, 2020 at 9:08 AM
How do I use your Web Chat?
If you'd like to chat with us online, simply click on the blue speech bubble icon in the bottom right hand corner of our website ( ) or w...
Mon, 23 Mar, 2020 at 3:16 PM
How do I submit a support ticket?
The easiest way is to email This will create a ticket and notify the team. You can also create a ticket from this website by clicking on ...
Mon, 23 Mar, 2020 at 3:52 PM
Why can't I see prices on the website?
You need to be logged in to your account to see prices.  If you have an account with us but aren't yet set up to order via the website, please cont...
Wed, 25 Mar, 2020 at 1:25 PM